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EHR & Practice ManagementVerified June 2026

BestNotes

Behavioral health and addiction-treatment EHR with built-in CRM.

About BestNotes

BestNotes is a long-established EHR and CRM built specifically for behavioral health and addiction treatment, used by outpatient practices, residential programs, and treatment centers. It combines clinical documentation, treatment planning, outcomes tracking, scheduling, billing, and a sales/admissions CRM in one system. A practical mid-market option for programs that want behavioral-health-specific workflows plus referral/admissions management without enterprise complexity. HIPAA-compliant; confirm current pricing.

What BestNotes does

The features that actually matter for therapy practice.

Behavioral-health clinical documentation

Treatment planning

Outcomes tracking

Built-in CRM for admissions/referrals

Scheduling and billing

Patient portal

Honest assessment

What works and what does not, based on hands-on testing.

What works well

  • Built for behavioral health/SUD
  • Integrated admissions CRM
  • Outcomes tracking
  • Established track record

Where it falls short

  • Interface less modern than newer entrants
  • Sales-led pricing
  • More than a solo therapist needs
  • Setup for full feature use takes time

FAQ

Common questions about BestNotes

Is BestNotes HIPAA compliant?
Yes. BestNotes offers a BAA and is built to meet HIPAA requirements for therapists and behavioral-health practices.
What is BestNotes best for?
Behavioral health and addiction-treatment EHR with built-in CRM.

© 2026 Mytherapist Tools. Independent editorial directory. We do not store or transmit PHI.