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Mend

HIPAA telehealth plus patient intake, engagement, and no-show reduction.

About Mend

Mend is a HIPAA-compliant telehealth and patient-engagement platform that pairs secure video with digital intake forms, automated appointment reminders, self-scheduling, and AI-driven no-show prediction. It is used by behavioral-health and multi-specialty groups that want telehealth bundled with the intake and engagement workflow rather than video alone. Stronger fit for clinics and group practices than solo therapists, especially those focused on reducing no-shows and digitizing intake. HIPAA-compliant with a BAA.

What Mend does

The features that actually matter for therapy practice.

HIPAA-compliant video

Digital intake forms

Automated reminders

Self-scheduling

AI no-show prediction

Patient engagement workflows

Honest assessment

What works and what does not, based on hands-on testing.

What works well

  • Telehealth plus intake and engagement in one
  • AI no-show reduction
  • Strong reminder workflows
  • HIPAA-compliant with BAA

Where it falls short

  • Heavier than solo therapists need
  • Sales-led pricing
  • Best value for groups/clinics
  • Setup effort for full workflow

FAQ

Common questions about Mend

  • Is Mend HIPAA compliant?

    Mend states it offers a BAA and is built for HIPAA-covered workflows. Confirm current BAA terms with the vendor before sending client data.
  • How much does Mend cost?

    Mend uses custom, quote-based pricing. Contact the vendor for a quote tailored to your practice size.
  • What is Mend best for?

    HIPAA telehealth plus patient intake, engagement, and no-show reduction.

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